Frequently Asked & Questions
SHIPPING
WHAT IS YOUR GENERAL ORDER PROCESSING TIME?
Please allow 5 business days to process your order. You will be emailed a tracking number once your order has been prepared for shipment.
Orders placed on weekends or holidays will be processed the following business day.
WHERE DO YOU SHIP?
We ship worldwide.
WHAT DOES IT COST TO SHIP MY ORDER?
DOMESTIC: Shipping fees will vary depending on the method chosen during checkout and geographical location.
INTERNATIONAL: International customers are responsible for all taxes, duties and customs fees. Please note that these fees are not included in your purchase order and will be billed separately by the shipping company, will be sent via DHL Express.
ORDERS
WHAT HAPPENS AFTER I PLACE MY ORDER?
You will receive a confirmation of your purchase via email immediately after your order is placed.
This confirmation email should be kept for your records until your order is complete. When your order is ready to ship, you will receive a second notice to confirm shipping, along with a tracking number. Please allow up to 2 business days for your tracking status to update.
If you have any questions or concerns about your order please contact us at: info@peelsrecords.co
ORDER ISSUES
Order modification and shipping address update requests must be submitted within 30 minutes of the order being placed to be considered.
In order to provide the best customer service, any concerns regarding orders must be received in writing 7 days within the delivery of the order.
You will become the owner of the merchandise once they have been marked delivered to your shipping address. We encourage you to ship to a safe and secure address.
BILLING
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Current Payment Method at this time, payments can only be made via bank transfer to Bank BCA.
For the account number, please refer to the following details:
Bank Name : Bank Central Asia (BCA)
Account Name : Melvin Jovianto
Account Number : 7772 274 036
Swiftcode : CENAIDJA
RETURNS
WHAT IS THE RETURN PROCESS?
Please return items in new condition within 14 days of original shipment date.
Most items are eligible for return in their original tagged condition within 14 days of the shipment date. Original shipping and handling fees are not eligible for refunds. Before shipping us your return, please contact us at for a return approval before shipping or dropping off info@peelsrecords.co the return our Bandung in-store.
Peels will not cover charges related to returns. Shipping fees will be incurred by the customer.
WHAT IS THE REFUND PROCESS?
Refunds will be sent to customers once items are received in-warehouse and match our quality control standards which may be up to 5 business days.
*Note on Collaborative Release Items*
NO REFUNDS, EXCHANGES, OR CANCELLATIONS ON THE FOLLOWING
Including but not exclusive to: Sale items, Collaborations, Exclusive releases.
ORDERS REFUSED OR RETURNED AS UNDELIVERABLE WHEN SENT TO THE ADDRESS PROVIDED BY THE CUSTOMER, WILL RESULT IN A 35% RESTOCKING FEE.
ORDERS REFUSED OR RETURNED AS UNDELIVERABLE WHEN SENT TO THE ADDRESS PROVIDED BY THE CUSTOMER, WILL RESULT IN A 35% RESTOCKING FEE.
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